Our Mission
Technology people can use, delivered as promised.
Improve
User Experience
Improving the user experience is not only about technology. It begins with listening to our clients and creating a solution tailored to their needs.
Every project starts with a G-Star engineer learning how your people operate, so the design follows the workflow, not the catalog.
The best technology is of little use if it is difficult to operate. We design for simple operation by end users and by the support team, and we standardize controls from room to room.
We also provide on-demand tutorials and training videos that can be viewed on the in-room displays or the touch panel, so every room is easy to use.
Design to Simplify Operations
Integrate
on Time & On Budget
Your agency or company depends on its audio-visual and video conferencing systems to present, collaborate, and communicate. Delivering them on schedule and within budget is our commitment.
At kickoff, your G-Star Project Manager meets with your stakeholders and publishes the integration schedule. We hold our team, and any subcontractors we work with, to that schedule and budget wherever the project is located.
Scope changes are yours to make. When you make one, we document the cost and schedule impact for your approval before work proceeds.
G-Star's service and support is why many of our clients return for additional contracts. Through our Gold Star Service & Support Program, the G-Star Audio-Visual Operations Center (AVOC) in the D.C. metro area remotely monitors and supports AV and IT endpoints for customers nationwide.
For clients who are not remotely monitored, we are implementing a client service portal to streamline, triage, and track incoming service requests.