Federal Government Case Studies
G-Star Telecom has successfully delivered IT and audio-visual integration services for federal agencies and commercial enterprises throughout the United States. Our project portfolio demonstrates our technical expertise, operational excellence, and commitment to customer success. All case studies presented below represent actual deployments. Named case studies are published with program-level detail only. Agencies we have supported are shown below; references are available on request.
-modified.png){kind=logo}
Our Projects
U.S. Department of the Treasury, Internal Revenue Service — Enterprise VTC Modernization, Maintenance & On-Site Support
Customer: Internal Revenue Service, a bureau of the U.S. Department of the Treasury.
G-Star role: Prime contractor and subcontractor across modernization, maintenance, and on-site support contracts, with performance continuing through 2027.
Scale: 400+ conference rooms supported | 254 rooms modernized across 101 IRS offices | Maintenance at 24 locations in 14 states.
The requirement: The IRS needed to refresh aging video conferencing systems across a nationwide office footprint, keep them available for daily operations, and do both within IRS security, accessibility, and reporting requirements.
Modernization: G-Star delivered video teleconferencing hardware, ancillary equipment, and installation and integration services as a turnkey solution for 254 conference rooms across 101 IRS offices. Under a related equipment modernization effort, G-Star installed HP/Poly, Sharp, and Chief equipment at multiple IRS locations, tested each system, and trained end users.
Maintenance: A nationwide maintenance program covers repair, OEM parts, software upgrades, and uptime reporting for AV and VTC equipment at 24 locations in 14 states.
On-site support: Resident video conferencing systems engineers support IRS headquarters and New Carrollton operations.
Collaboration spaces: G-Star designed and integrated the IRS Agile Collaboration Center, a Crestron-controlled space for 200 people with open collaboration zones, divisible conference rooms, and individually controlled speakers and microphones for large planning sessions. G-Star also modernized auditorium and training room AV systems in New Carrollton, Maryland.
Results: Rooms were delivered under firm-fixed-price contracts and accepted by the IRS. Option years were exercised on the maintenance contract, and the IRS has continued to award G-Star follow-on work.
Why it matters: One integrator standardized the rooms, sustains them, and staffs the on-site support, which gives the customer a single accountable partner across the life of the system.
Department of the Navy, Naval Air Systems Command (NAVAIR) — VTC Hardware, Integration & Lifecycle Maintenance
Customer: Naval Air Systems Command, Patuxent River, Maryland.
G-Star role: Prime contractor on an indefinite-delivery, indefinite-quantity contract awarded in July 2017.
Scale: Multiple firm-fixed-price task orders across Department of the Navy installations.
Environment: The contract began as a secure VTC requirement, with work performed inside controlled Navy facilities under installation security procedures.
The requirement: NAVAIR needed a single source to procure, install, and sustain video teleconferencing hardware and ancillary equipment for Navy conference spaces, working within military installation access and quality assurance requirements.
Design and procurement: G-Star performs requirements analysis and system design for each task order, then procures and stages the equipment.
Installation and integration: On-site installation and commissioning of Polycom conferencing systems, Crestron-integrated conference rooms, networked video infrastructure, and the associated cabling, displays, and control systems, followed by operational acceptance testing.
Lifecycle maintenance: Preventive maintenance, break-fix response, and OEM warranty coordination with Crestron, Polycom, Samsung, and ancillary equipment manufacturers.
Results: Systems were delivered and accepted under each task order. Task orders have continued since 2017, reflecting sustained customer confidence.
Why it matters: The contract shows G-Star performing as a prime in a Department of Defense environment, from design and procurement through sustainment, over a multi-year period.
Department-Level Agency — Secure VTC Systems for Controlled Environments
Scope: Design and deployment of VTC systems capable of supporting sensitive government operations in restricted-access secure environments.
Challenge: Build secure video conferencing infrastructure meeting stringent government requirements for secure facility support while ensuring ease of use for personnel unfamiliar with complex systems.
Solution: G-Star worked with the agency's security and IT teams to design and integrate VTC systems built to government specifications. Our personnel, experienced in secure and controlled federal environments, managed the full deployment lifecycle. Systems were validated and tested by agency security personnel before acceptance.
Outcome: Secure VTC systems deployed to specification. Systems were validated by agency security personnel and accepted. Systems support ongoing sensitive government operations across multiple secure facilities.
Commercial Case Studies
G-Star Telecom also serves commercial enterprises, deploying AV and IT solutions for corporate headquarters, regional office networks, and specialized operational environments. Our commercial project experience demonstrates the same commitment to quality, on-time delivery, and exceptional service we bring to federal clients. Commercial references are available on request.
Our Performance Record
Measured Service Levels — Service requests are tracked against defined response and resolution targets through the G-Star AV Operations Center (AVOC), with reporting available to every customer.
Repeat Business — Federal customers have exercised option years and returned for follow-on work, which we regard as the truest measure of customer satisfaction.
Performance Record — A record of consistent delivery and customer acceptance. Performance references are available on request.
Nationwide Footprint — 500+ service locations across 38 states demonstrate our capacity, reliability, and ability to support customers anywhere in the United States.