AV-as-a-Service & AVOC Monitoring
Every Room Monitored. Every Issue Owned.
AV-as-a-Service (AVaaS) from G-Star combines system design, equipment, 24/7 monitoring, and support in one monthly agreement. The same team that engineers and installs your rooms stands behind them from the G-Star AV Operations Center (AVOC).
How It Works
The AVOC in Bowie, Maryland monitors your rooms around the clock. We detect a fault, resolve it remotely where possible, dispatch a technician when it is not, and report every action.
What You Get
Design & Integration — Rooms engineered to a standard so each one operates the same way.
Proactive Monitoring — Near real-time monitoring of room devices from the AVOC.
Remote & On-Demand Support — Remote troubleshooting, and help requested directly from the room’s control panel.
On-Site Dispatch — Field technicians when an issue cannot be resolved remotely.
Lifecycle Currency — Firmware and software updates and end-of-life planning.
Service Reporting — Service requests tracked against defined response and resolution targets, with reporting available to every customer.
How You Pay
A monthly subscription under a three-, four-, or five-year agreement, from a single room to a nationwide portfolio. AVaaS moves audio-visual from capital to operating budget and keeps systems current.
Service Tiers
Bronze (Essential) — Up to 10 endpoints. Business-hours help desk and AVOC monitoring, annual preventive maintenance, next-business-day on-site response.
Silver (Professional) — Up to 25 endpoints. Extended-hours help desk, 24/7 AVOC monitoring, semi-annual preventive maintenance, same-day on-site response.
Gold (Enterprise) — Up to 75 endpoints. 24/7 help desk, 24/7 monitoring with proactive alerts, quarterly preventive maintenance, 2 to 4 hour on-site response, parts included to an annual threshold.
Platinum (Secure Mission) — Custom endpoint count. Dedicated 24/7 help desk, quarterly and on-demand preventive maintenance, 2-hour on-site response, parts included, and on-site support in secure environments.
Every tier includes engineering and design support, a program manager with monthly reporting, and an annual technology roadmap. Commercial plans follow the same structure as Essentials, Professional, and Enterprise. See the comparison below; targets are defined in each agreement.
How to Buy
Federal agencies can order through NASA SEWP VI (Contract No. 80TECH26D0482) and the GSA Multiple Award Schedule (Contract No. 47QTCA26D00A9). Commercial and enterprise clients buy direct.
See It on Your Own Rooms
Ask about our 30-day no-cost AVOC pilot to see remote monitoring and support on your rooms before you commit.
Talk With G-Star
Request a capability briefing: info@g-startelecom.com | 704-909-2929.
G-Star Telecom Inc. is a Veteran-Owned Small Business (VOSB), NASA SEWP VI contract holder, and GSA MAS contract holder. UEI: ZX9LLMKMPAY9 | CAGE: 6W9E8.
