Effective Date: April 2026

Company: G-Star Telecom Inc.

G-Star Telecom Inc. is committed to customer satisfaction. This Refund Policy outlines how refunds are processed for audio-visual equipment purchases and services, including AVaaS subscriptions.

Equipment Purchase Refunds

Equipment is eligible for refund if returned within 30 days in like-new condition with all original packaging. Full purchase price for unopened equipment. Less restocking fee (15% opened/used; 25-50% damaged). See Return Policy for details.

AVaaS Subscription Refunds

Federal tiers (Bronze, Silver, Gold, Platinum): Annual billing, month-to-month after initial term with pro-rata refund of unused portion. Commercial tiers (Essentials, Professional, Enterprise): Monthly or annual billing with pro-rata refund. Custom tiers: As specified in service contract. Hardware replacement costs are non-refundable once delivered.

Service Refunds

Professional services (design, installation, staffing) are non-refundable once rendered, unless a documented service failure occurs. G-Star will correct services at no charge or provide a partial refund for incomplete work.

Refund Processing

Approval: 5-10 business days from return receipt. Processing: 10 business days from approval. Payment credit: Additional 5-10 business days. Total: Typically 20-30 business days.

Non-Refundable Items

Custom-configured systems, installed equipment, rendered services, software licenses, equipment with physical abuse, and items beyond 30-day window are non-refundable.

Contact

G-Star Telecom Inc. | Phone: (704) 909-2929 | Email: info@g-startelecom.com | 301 McCullough Drive, Suite 400-453, Charlotte, NC 28262